Call Recording and Transcription Policy

Notice and configuration

Recording and transcription are disabled or enabled according to customer configuration and provider capability. Customers must determine when notice or consent is required and configure the greeting or workflow accordingly.

Access and retention

Recordings and transcripts may contain sensitive information. Access must be role-restricted, exports audited and retention limited to a documented need. Recording should stop or transfer when required consent is absent.

Effective date: 2026-09-10

This Call Recording and Transcription Policy explains configurable recording, transcription, notice, access and retention controls. It applies to employra.ai, Employra accounts, dashboards, AI employees and related services (together, the “Service” or the “Platform”). “Employra”, “we”, “us” and “our” refer to the public service. This page does not state or imply that Employra is an incorporated or registered company.

Your organization’s responsibility

Organizations using the Service choose their users, business knowledge, employee instructions, languages, communication channels, permissions, retention settings and integrations. They are responsible for having a lawful basis for customer data and communications, providing required notices, obtaining required consent, and applying professional or human review where appropriate.

AI employees and human review

AI output may be incomplete or incorrect. Employra is designed to use approved knowledge, restricted tools, audit records and human escalation, but customers must test each employee before activation and supervise sensitive uses. AI employees must not be presented as licensed professionals and must not make medical, legal, financial, safety-critical or other regulated decisions without qualified human review.

Service providers

The Platform can connect to AI, hosting, database, voice, telephony, messaging, email, calendar, CRM, billing, storage and monitoring providers selected or authorized by the customer. Those providers process information under their own terms and privacy practices. A disconnected provider is shown as unavailable rather than treated as successfully connected.

Security and retention

Employra uses tenant separation, server-side authorization, credential controls, audit logging and operational monitoring in the Platform design. No internet service can guarantee absolute security. Customers should assign minimum roles, protect credentials, review access and configure retention according to their needs and applicable requirements.

Changes

We may update this page when the Service, provider relationships or operating requirements change. The updated date will appear on the page. Material changes may receive additional notice through the Service or an available contact channel.

Contact

Questions and requests may be sent to support@employra.ai. To protect account and personal information, we may request reasonable identity or authorization verification before completing a request.